I have entered the wrong address.
We will need to fix this for you ASAP before your order gets shipped. Please get in touch straight away at firstname.lastname@example.org . Please include:
Order number, order details, and updated address. We will contact you once this has been updated.
If your order has been shipped, unfortunately we are unable to update your order and you will need to reach out to the shipping provider directly.
My item is faulty, what do I do?
Please get in contact with us at email@example.com and we will be able to get this sorted for you. Attach images of the faulty item as well as order details.
I am missing an item from my order.
Please make sure the item isn’t lost amongst the wrapping or stuck to the inside of the parcel. If you still can’t find it, please contact us at firstname.lastname@example.org.
I have received the wrong item.
Get in contact with us at email@example.com. Please make sure to include your order details including the order number, name, and incorrect item that was received.
I didn’t receive an order or shipping confirmation.
Make sure you have checked your junk and spam folders in case the automatic notification has been sent there. Tracking numbers will be sent from 'AUSPOT or 'DHL'. You can mark us as SAFE so that you won’t miss any in the future. If it’s still not there please contact us via firstname.lastname@example.org.
Where do I put my Billing Address?
We only need your shipping details to be entered at checkout.
SHIPPING AND DELIVERY
When will my order be shipped?
Processing time for orders is 1-10 business days. Once your order has been printed and packed, it will be shipped out the same day.
DISCLAIMER* Some items may take longer to process and this will be indicated in the product description.
When will my Pre-order items be shipped?
Our pre-order designs take between 4-6 weeks to process. Shipping time varies between the courier and if you choose Express or Standard shipping.
I live in Australia, when will I receive my order?
Processing time for ALL orders including domestic is 1-10 business days.
How do I track my order?
Once dispatched, you will receive a tracking number via email for your order. You will need to put this number into the link provided to track the progress of the parcel to you. It can take a few hours, sometimes 24 hours to show any kind of an update which is common for eParcels.
Where do you ship to?
We ship Worldwide!
How long does it take to deliver Internationally?
We offer Standard and Express shipping. Sometimes parcels may get held at customs which will increase the arrival time. Please refer to our SHIPPING AND DELIVERY TIME section for more information.
Will I be charged duties and taxes?
Maybe, all applicable customs and import duties and fees, taxes, and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
I think my order is lost/hasn't been delivered?
*Please note: Once we pass your Effn order to the couriers, your package is with a different provider. We completely understand delays are frustrating, however once your order is with the courier, any issues need to be investigated by them. ( Australia post, Sendle or DHL.
We are able to help you get in contact with them or contact them on your behalf to resolve any issues. Please be assured, we will always do our best to get the issue sorted as quickly as possible for you.
REFUNDS AND EXCHANGE
I want a refund on my item.
Please be aware we DO NOT offer cash refunds only store credit unless the item is faulty. Please contact our support team at email@example.com Make sure to include: Order number, order details, and images of the faulty item. We will only process refunds once we receive the faulty item.
I want to exchange my item for another size.
Please be aware all sales are NON REFUNDABLE/ NON EXCHANGEABLE UNLESS FAULTY.
We cannot provide you with an exchange so please choose your size and design carefully. If you make a purchase and no longer want the product, we are happy to offer you a credit note.
Shipping cost for returning the item will be at the customer's expense and Effn Clothing will not provide a credit note until the Garment is returned in the original and unworn condition.
We accept all major credit and debits cards, as well as PayPal.
Help with a promo code or gift card code.
Promo code not applying? Just make sure it’s valid for all items in your order. Gift Voucher codes need to be entered separately - if you’re having any trouble applying either of these just send through a screenshot of the page that displays so we can help!
You can only use one (1) code per transaction.
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™